When you give your Uber driver fewer than 5 stars, the app always asks you what went wrong. Anonymous feedback is sent to drivers all the time, letting them know where they screwed up, and why they might be having trouble maintaining that perfect 5-star rating. Now drivers will be able to do the same thing to passengers. Starting today, Uber is allowing drivers to offer reasons why they decided to give a passenger fewer than 5 stars.
Here are the possible reasons you can get rated fewer than 5:
- Wait Time
- Number of Riders
- Wanted New Route
- De outros
We all have bad days, and if you get dinged for something with just one driver then you’ll never hear about it. However, if you get hit with the same offense within a 30-day period then you’ll get a notification letting you know what the problem is, with the hope that you’ll correct it before you hop into your next car.
The rider feedback option has been there forever, but this is the first time riders will actually see that feedback.
The Verge notas that the move is part of Uber’s “180 days of change” apology tour. Other recent driver-friendly changes include the ability to start tipping drivers and allowing drivers more flexibility when it comes to canceling rides.
Along with today’s rider review announcement, Uber is also adding a new flat rate for each UberPool passenger drivers pick up. Pool riders are a pain point for drivers—they’re more stressful, with less pay. Pickup fares (which appear to be being passed down to customers) will now be charged for Pool rides. Those vary by city and range from $.50 in Miami to $1.00 per ride in San Francisco.
Pool routes will also now be optimized to contain fewer turns, and riders will be prompted to go to the nearest street corner rather than waiting for a ride at their doorstep.