Sábado, 20 de enero 2018
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McDonald's acaba de hacer algo que ninguna gran marca debería hacer (y los rivales no podían dejar de reír)


Oh, dear.

absurdamente Drivenmira el mundo de los negocios con una mirada escéptica y una lengua firmemente arraigada en la mejilla.

Everyone makes mistakes.

One trick of management, however, is to limit the kinds of mistakes some employees can make.

Yet still mistakes happen. Sometimes, big ones.

Who knows what really happened before the dawn of Black Friday when the McDonald’s Twitter account offered this joyous message?

Ah. Oh.

This looks like a draft that was emitted by a flailing finger. But whose finger?

What happened next is equally curious.

The tweet wasn’t removed. It sat there all night like a lame, untended McNugget waiting to be devoured by the mischievous and the greedy.

In the early morning, McDonald’s tried to make light of its Blank Friday.

This didn’t help.

After all, the whole world knew that the legendarily sharp Wendy’s Twitter account was ready to dig its teeth into McDonald’s.

And suddenly Wendy’s enjoyed 248,000 retweets and more than 660,000 likes.

Perhaps Twitter skirmishes are just so much temporary flim-flam.

They’re here today and they’re gone before today is even remotely through.

Yet big brand Twitter accounts do offer a small glimpse into the way a company works and thinks.

However much McDonald’s tried to effect a admirable save, you couldn’t help thinking that the brand just isn’t too sharp.

Indeed, Wendy’s couldn’t help adding relish.

As the retweets and likes piled up, it offered this musing:

Should you have spent the last year hiding from the world in a geodesic dome in the woods, you might not know that this refers to Wendy’s giving a year’s worth of nuggets to a youth who broke the world retweet record.

I contacted McDonald’s to ask what might have happened with its copy-and-missing-link tweet. The company pointed me to its follow-up tweet about a lack of coffee.

Of course, we all mistakes. The overly speedy world of social media merely encourages them.

Yet this isn’t the first time that Wendy’s has been waiting to pounce on its larger rival.

Earlier this year, McDonald’s proudly announced on Twitter: “Today we’ve announced that by mid-2018, all Quarter Pounder burgers at the majority of our restaurants will be cooked with fresh beef.”

To which Wendy’s replied: “So you’ll still use frozen beef in MOST of your burgers in ALL of your restaurants? Asking for a friend.”

Las opiniones expresadas aquí por los columnistas Inc.com son propios, no los de Inc.com.




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